I tried to use my Lifeline benefits with SafeLink Wireless and I regretted it. Their customer service sucks, to get your issues solved you have to call at least two times. Customer service agents are not competent and it's usually very hard to understand what they are saying because all of them are having a heavy accent.
My service was disconnected several times with no valid reason so I decided to change provider. And last drop was that I had to pay $13 to get my phone number transferred to a new provider. Which is scam because other companies do it for free.
I highly DO NOT RECOMMEND to deal with SafeLink Wireless!