My mom had been with gamehouse.com since 2005-2006. She passed in 2008 so I downloaded all their games and really enjoy them. 2 of the games I love will not download. Customer service seemed friendly and 2 different people told me what to try (same directions). I did everything to a T and wrote back telling them that. 1/15/22 and I'm STILL forwarding my email asking for their help. I can't find this game anywhere and it was my favorite. My mom PAID for it. I think they should make this right. I'm tired of writing so I guess I'm giving up. Don't expect them to EVER make this right although it paid for.