T D.

After I placed my order, I received a prompt asking for my email address to get free shipping. I provided this, but the site then informed me that there would be a $14.95 monthly charge for the free shipping, I closed out of this sign up process, as it did appear to be a multi-step procedure. I didn't get a prompt to authorize the $14.95 monthly payment, which is what is typically done when a company is going to charge you $ for a service. A month later, I'm checking my credit card statement and see a $14.95 charge from the month previous, and another pending for this month. I put in the dispute with my credit card company, and also cancelled the card. I then called WOE to voice the complaint. Listen, I've worked in Marketing and Communications for a Fortune 100 company for the last 10 years. I also have a Masters degree in business communications. This free shipping sign up process is definitely intentionally deceptive. I told the WOE customer service representative this much, while also being very calm and advising that I know it's not personally her fault, and my main reason for calling was to add to the complaints about this so they'd hopefully change this practice. I assume she had heard these complaints before, as she sounded frustrated and reminded me there was a prompt in the sign up process saying I'd be charged a monthly fee. Again, this prompt only came up after entering your email address for the free shipping. She said by putting in my email address, I had effectively signed up for the service. That doesn't make sense to me!