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I have the crossbody mini backpack. The straps are rigged at the edges. This has caused pilling and snags on my clothing. Herschel customer service has advised me that it is the fabric I wear that is causing the issue and maybe I should switch to nylon. Who wears nylon year round in Vancouver, BC? Who configures their wardrobe around an accessory? They graciously offered me 20% off my next purchase. Be warned. I have advised them that consumers are smarter than that. Who would buy a second product from a company that doesn't support the first product?
Tip for consumers:
This company does not support the products it sells
Products used:
The crossbody mini backpack. It was a gift
Teresa Y.'s review of Herschel earned 3 Very Helpful votes
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I bought my daughter a backpack and lunch kit from here. It was used maybe a month before it...
