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This company cannot help you with a diminished value claim. When I spoke with the owner about their services she verbally told me that her company guaranteed they could get a diminished value claim or they would refund their fee. When it came down to it, the claim was declined, and she pointed to a carefully cloaked clause in their contract that got them out of honoring their money back guarantee. SAVE YOUR MONEY. Work directly with the insurance company. AutoLoss does not provide value or honor their word.
Tip for consumers:
SAVE YOUR MONEY. AutoLoss does not offer value and their pitch is really slick. You can work directly with your own insurance agent, or the company that is processing the claim.
Products used:
I paid $275 for a service that guaranteed a full refund if I was not able to get a diminished value claim from an insurance company. AutoLoss provided a report that the insurance company had no value to them or impact on the claim. AutoLoss pointed to a carefully cloaked clause in their contract that did not match their sales pitch. In the end, I did not get a diminished value claim offered and AutoLoss refused a refund.
Teri C.'s review of AutoLoss earned 3 Very Helpful votes
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We tried to help Teri and we asked her to send us a copy of the prior loss so we could amend the claim and help her further. She refused to send us the prior loss information so we could help her further. Feel free to email us and we can send a copy of the thread showing us asking her many times for the prior loss. I explained to her that she could get it from the body shop, the adjuster at the insurance company, or the Carfax. She refused to help us at all. Monica Fisher