Terry L.

I bought a massage seat topper about 4 years ago, only used about 12 times. I took is out the box 1 day and it didn't work, I tried everything. I called customer service, and they said I did not buy it from them. I bought it from Brookstone. Com. I have the email and the shipping order from the box. She then tells me there is nothing they can do because they do not make them, Brookstone is only the licensing company. I would have to call the manufacturer. I said okay give me the number. She said they have over 1,000 manufacturers and could not advise who to call. I said "wow", way to stand behind your product. She said " you're welcome" and hung up. I will never buy another Brookstone product.