I made a purchase on 01/01/2024 and it will be the last purchase from there. I plugged in a wrong address and try to call a customer service rep right after it. They just said they cannot do anything once the purchase is placed. They recommended me to wait but then after all just say the same thing that nothing they can do. I called back and forward and talked to the advisor. All just waste time and money! They basically don't care and even don't do anything to help! Why on earth this company still opened?