Thao C.

I decided to order some gifts online this year for Christmas and I will NEVER do that again at Lancome.com bc of their terrible customer service and return policy. I placed the order on Black Friday and did not get the items until the week of Christmas. Unfortunately the concealer I bought my friend was the wrong shade, she did not open or use it yet and I was trying to exchange it for the right shade but they denied it saying the return window is now closed. It is just so ridiculous that it has not even been 2 weeks since RECEIVING my order and I cannot even exchange an unopened product. In addition I had to talk to three different reps for them to inform me that it cant be returned, super annoying, waste of time and money. Sorry Lancome but you have just lost a loyal customer and I will make sure all of my loved ones know about this to not buy things here.