jxslxn g.

I wish I could give them zero stars. I ordered MANE CONCEPT Pristine 100% Human Hair Water Bulk (18"- 24") hair in February to be used for some Bohemian box braids I got done in March. Literally two days later, the hair was beginning to mat at the front and it was matting horribly towards the mid to back of my head. That is NOT how human hair should react. THATS what SYNTHETIC hair does. This product is NOT 100% HUMAN HAIR. When I reached out to customer service for a refund as I was completely dissatisfied, they refused to do anything about it at first, I even showed them pictures for proof! The said "it looks like it's been used so we can't process a return" obviously it's in my head! I had to fight for a resolution, even stating I'd dispute the charge and then they agreed on a refund. I've received nothing in almost two weeks. No refund, no correspondence, and when I called my bank today, ShopStarBeauty was slick enough to list the transaction as "a returned item denied". I DIDNT RETURN THE HAIR. I am so disappointed and upset. I will NOT be shopping here again. Horrible experience all around.