THEODORE C.

Theodore Capellos, we are sorry to receive this review from you. It is necessary, however, to back up one step so that an honest and accurate situation is portrayed. Having said that, the same day you received your ring from us you wrote to us that you were going to have your local jeweler inspect the ring to ensure the quality of the stone, and of the ring itself. We encouraged you to do so. Several days later you wrote back thanking us for providing you with such a high-quality ring, one that your local jeweler stated had a higher quality stone than expected, and overall was of exceptional value. Several days after receiving that email we were again contacted by you stating that the stone had fallen out of the ring due to your local jeweler not properly resetting it after it was removed for inspection. You then demanded that we not fix the ring, but that we compensate you for having your local jeweler fix the stone that he himself screwed up. It should have been obvious that this expectation was unreasonable. This, however, did not prevent you from getting both aggressive and threatening with our custom service reps, repeatedly. We do take customer service and our feedback very seriously. It is our practice to correct every situation possible to our customer’s satisfaction. We unfortunately, however, can only take responsibility for our jeweler’s work, not yours.