You'll note that the majority of complaining here is actually about customer service on online orders, not about the clothing itself, and a lot of it is pretty petulant whining. I've purchased numerous casual clothing both in-store and online when on sale, and have found the clothing to be good quality, well-fitting, as-described, and very good value. I encountered some minor hiccups when ordering backlogged items during the holidays, which is 100% expected and not in any way a deal-breaker. I would not pay full price for anything and purchase my tailoring and business clothing elsewhere, but when certain casual items come on sale, I move on them and have never been disappointed. Much of my casual wardrobe is Land's End.