Sitejabber is a joke. The site is not moderated which allows people to make multiple accounts and spam negative reviews. Then they comment on their own reviews which pushes them to the front because they are the most "relevant". Yeah right.
When we spoke with them about individuals making multiple fake names to leave negative comments, they basically said "too bad". All companies will get negative reviews but your positive reviews should outweigh them, was their answer.
That's great in theory, but people only go out of their way to COMPLAIN; the average person will not go out of their way to find some sort of review site to leave a positive review for some business. As soon as there's a problem though, they are all over the internet spamming their complaint as much as they can.
Shouldn't a website like this try and make it so an individual can leave only ONE review for a company? And if that person changes their mind, they should be allowed to edit and change that review or even delete it entirely if they want to.