Harry ..

I signed up for Match UK a year ago, hoping to find a serious relationship. I have been extremely disappointed with the experience. I signed up for 6-months (to take advantage of the cost savings of a longer membership), as month-to-month is crazy expensive. I was not paying attention (which I am sure is Match's plan), so my membership auto-renewed. Customer Service were not willing to correct this for me.

In addition to the basic monthly subscription fee, there are additional fees for features like read receipts and allowing non-subscribers to contact you. Women typically are NOT paid subscribers, so this latter account addition is necessary if you even have the remotest of communicating with someone. Unfortunately, this opens the door to scammers being able to contact you.

I am constantly being contacted by account that are clearly fake, with no real information or a single stolen photo. Also, nearly every profile I have contacted has also turned out to be a scammer. I report these profiles to Match UK, but they don't seem to do anything about the majority of the ones reported with their 3-dots method. I have now had to resort to screenshots and emailing my complaint to Match UK Customer Care. Customer Care replies to my email that it has been forwarded to their Moderation Team. This I assume is the same team that is unable to deal with the sheer volume of fake profiles getting on to the platform. It is also probably the same team that is not even reviewing profiles before they go live.

Here are some examples of my negative experiences with Match UK:

* I was contacted by a profile that claimed to be a 45-year-old woman from London. However, the profile photo was of a young beautiful woman (not 45), and the person communicating with me was clearly a man (whose native language was not English). I reported this profile to Match, but they still have not take any action. I continued to be contacted by this profile, as well as other fake profiles. I did not block this account, so I can monitor if Match takes action. Blocking an account will just leave the account there to take advantage of someone else.

* I was matched with a woman who claimed to be a successful businesswoman. However, when I met her in person, she was unemployed, living on benefits, had 2 small children, and could not speak English very well.

Overall, I am extremely disappointed with my experience with Match UK, and I would not recommend it to anyone looking for a serious relationship. I find the number of fake profiles to be staggering, and the quality of the profiles to be poor (like profiles are not reviewed). I also found the pricing, with add-ons, to be very expensive.