Thomas S.

I was very pleased with my first purchase from them. So I made a second purchase. Of the 4 things I ordered, 2 arrived via different shipments but the other two never arrived. I chatted with them (no support phone and they never respond to support tickets) and they said it was backordered from vendor and would refund me. Four days later, after contacting them daily they have given me different answers, including that they will now ship the parts. It always ends with 'we will email you later today'. They have not emailed. Their chat client only pops up randomly, so you cannot initiate a chat unless it appears and I'm convinced they have now disabled it for my login. I've tried via social media and get the same blanket answer 'we will email you'. It's a shame because their prices are good, shipment of items I received was good and quality seems fine. The online video and blogs are helpful as well. Just their support sucks - really bad. Be very wary of buying from them and make sure your credit card company will back you when they don't deliver.