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I received an email that one item in my order was cancelled and the rest were processed. When I reach out to customer service for an update on my order, I find out that 10 items in my order are out of stock but my card's been charged. Customer service sent the same messages more than 3 times when I asked for updates and answers. Then I also find out that the order which I needed by a certain date wouldn't come until at least a week after the "guaranteed delivery date stated in the app and by email."
I would never order from this company again. I place an order with Zara every few weeks and never run into this issue. My stuff with Zara ships next day or two and it's here in beautiful condition. Stradivarius is not a reliable or good company to order from and I'm deleting the app off my phone now so I never look at their stuff again.
Their return policy is one of the worst I've ever seen for U.S. customers. The items do not arrive as pictured. The material is poor quality and cheap. They have awful customer service. Do not purchase from this site!
I have never made a worse purchase in my life than from this store. I purchased with a general BBB gift card that could be used at Harms, Buy Buy Baby, all their other stores. I made a purchase from BBB.com, and they sent the wrong curtains. Instead of the refund going back to a gift card that I could use at any of their stores, they put it in MyFunds as an expiratory amount, which makes no sense. I made another order, had no choice but to since I can't spend the gift card somewhere else, and the item that came also didn't work. Fast forward to months later, and I still am stuck with these MyFunds that I can't get rid of. I never want to purchase from this store again and have been trying not to, but I have no choice but to use these MyFunds before they expire. If there is one store I recommend not purchasing from, it's Bed Bath and Beyond. Go literally anywhere else where you will easily get your money back if there are any issues. I hate this store and will never in my life buy a gift card for myself or anyone else here.
Tip for consumers:
It's difficult/near impossible to get a refund for items for online purchases. In-store, if you pay by card, is a different story. But online - woah, one of my biggest mistakes is getting stuck in a cycle with this store. Never again
Products used:
Curtains, candles, room spray
Coupons on this site are terrible. They used to be so much better years ago, it's gotten ridiculous and not even worth waiting for
Not sure, but unless the coupons and sales get better, I likely won't choose them again
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Hi Tia,
First and foremost, we want to thank you for your honest and valuable feedback.
We're so sorry to hear about the negative experience you've had with Tradesy. And that you feel that the promotional codes have not been great lately. This is far from the experience we want our Tradesy family to have, and extend our sincerest apologies.
I will be sure to share your feedback with our products and Marketing team here. We're always looking for ways to improve and this feedback you provided will certainly help us in every way. I will do my best to advocate for our users.
If there is anything further we can do to help make this experience better, please do not hesitate to ask. We want to do anything we can to make each experience worthy of your best possible rating!