T L.

Worst customer service ever. I am a diamond member and an Ulta credit card holder. I as recently sent a new Ulta card because if a tier upgrade. I activated the card and went to make a purchase for an item during their beauty sale event. It was an online only item. I got to use my card which had already activated days before and it says this card is unauthorized to be used. I call Ulta guest service and they say to wait and try again later it probably saved your old credit card information. I also called Commentity who is in charge of the Ulta credit card. They say all the info is correct and it is the Ulta site problem. We then try making the purchase as a member and as a guest both times the card hows as unauthorized. The item I have been wanting is now out of stock. I have been contacting Ulta since Monday I keep being told we are sorry for the inconvenience we dont offer rain checks. I tell them that isnt my question. Ejy cant I use the ulta credit card on the ulta site. I tried it at Amazon and th card went through. They stop responding. I was told upper management woul reply to me and it has been 3 days and nothing. No appeasements and no answers. They keep saying it isn't their fault. Well if he credit card company says the card is good and it works at everywhere else except your site then who's fault is?

Good prices for Korean skincare and free shipping over $69 and $5 or 5% off. First time I ordered was great. I wanted to make a change and was able to do that really easily. Customer service replied quickly and it was no hassle. I used standard shipping everything came from South Korea in 6 days and I was able to track it easily. Everything was tightly wrapped in bubble wrap and I received 3 free samples. Second order I placed was almost one hundred dollars. I could not track it after it supposed left South Korea. I contacted customer service I kept getting automated messages saying that since it wasn't their workday (weekends) it would take longer to respond. When they finally responded they said that items couldn't be tracked until they arrived in the US and that it would take 15-20 days for the items to arrive. After a week and half I asked again how come I still couldn't track my order because I assume it should have arrived in the States by now. Again I received an automated message. The package arrived a couple of days later, but when I track it on the site it says my package is still in transit and there were no samples this time. There site promotes that all orders get free samples and I read from other commenters on their YouTube channel that they didn't receive any samples either. I'm just really disappointment in the customer service and how it changed from my first order to my second.