Julie T.

We had to wait 9 months for our custom purchase order in March 2022. We also purchased the extended warranty. They never told us we were outside of the area where the techs come. On delivery the couch had huge flaws in the leather and the back was not straight. We requested it be taken back/ we were told we had to call customer service to have it fix. We did. They came and picked up the piece - leaving us with nothing to sit in for 90 days. Now a spring has popped out. I called and they said someone need to come pick it up for repair as the techs do not service our location. I asked that we have our warranty of $600 returned if they're was no point since it couldn't be serviced in out home. I was told we already used it the first time. She stated that the minute it was dropped at our house it was not they're coverage. It was under our warranty.
All she said was that is how it is SOL. I'm furious. It's been only 5 months since we've had it and I've spent more time with this piece of crap.
Don't even think about this company. Poor customer service after you spend 8K with them.