We've ordered our children's soccer uniforms from Soccer.com for 10 years. There has never been a positive experience. The shipping is usually delayed. Customer service employees are not empowered to help customers. I wish we could buy the uniforms somewhere else. Also, what's up with the marketing loyalty program - I think it best you turn it off - I've been a Gold Goal Club member for 10 years and spent thousands of dollars - why don't I ever qualify for free expedited shipping?