tim h.

Purchased The top of line with all additional options, paid monthly fee of $50 for well over a year. We had a baby and purchased a house excited to move in we contacted Tonal for relocation requirements. Tonal voids warranty if you don't use them to do the moving of equipment. No problem, we PAID $538.75 on 4-14-2023 to have them move our equipment, after zero emails or follow up we called 5 different times to inquire on status as we have to be out of condo by end of month. After hours on the phone with staff who struggle with speaking clear English i was told no supervisor is available to assist and i must sent proof of payment as they don't show the $538.75 that was taken from my account on the 14th. Literally the absolute worst customer service EVER! I like the product but honestly will most likely sell it as I never want to deal with this again. Sad thing is i referred 4 others to purchase a Tonal