tina n.

My experience at SimonMed was absolutely terrible. I had an appointment scheduled for 6 AM, but it was changed to 6:30 AM without any prior notification. To make matters worse, the doors were locked until 6:30 AM, leaving me waiting outside. Frustrated, I called the appointment phone number for assistance, but I was disconnected four times. Finally, at 6:30 AM, the doors automatically unlocked. As I entered the office, the receptionist nonchalantly mentioned that they had no control over the doors. I found this response quite dismissive. When I was called in for my MRI, the technician rushed me, saying we needed to hurry and get started. Fed up, I informed him that I had been waiting outside since 6 AM for the doors to open. Their response shocked me as they said they had been there before 6 AM. I was appalled by this lack of empathy. After this experience, I will never go back to SimonMed.