Todd H.

I had been shopping for a taylor guitar for my daughter. I found one here but I live in Chicago. I called and asked if it came with a gig bag, the associate told me yes. I ordered the guitar online the next day. I got the guitar... no gig bag. I called the store. I spoke to 2 managers and now the 3rd one interrogated me like I was trying to steal a Les Paul from their showroom floor. He asked why I didn't order it when I called the store. What was the associates name. He told me that there was no way they told me that it came with a gig bag because it didn't. Finally I said "we are talking about a 20 dollar gig bag here sir" and he said FINE will 20 bucks appease you? That was the end of the conversation as I told him what he could do with the 20 bucks. WORST CUSTOMER SERVICE I HAVE EVER HAD BAR NONE. TOOL ALERT.