Tom F.

I requested a technician to repair my washing machine. One week later the tech shows up and determines a part needs replaced. Two weeks later the tech shows up to install the new part. The new part does not fix the problem. He removes the control panel and determines the control panel needs replaced. Due to the make/age of the machine the control panel is no longer made/available. The tech did not respond to calls/texts/emails. The company phone has been disconnected and the BBB rating is F. After another week of waiting to hear the final verdict from Choice Home Warranty I initiated a phone call to get an update. After broken responses from Choice Home related to get in contact with me, I finally got an appointment to talk to a customer rep. This conversation went as expected. The story the customer rep presented was not the occurrence of the events and even the customer rep had to put me on hold twice to correct her inaccurate list of events. As such the claim was denied. I canceled my contract and would never recommend this company. I suppose I would characterize my experience as a complete disappointment. Poor choice of screening repairman,poor communication,fabricated history from the tech (not even sure they talked to the tech as I have not been able to get in contact with him),and an experience of screw the customer at all costs.