Tom M.

I am on a drug that Aetna has covered that is extremely expensive. They notified me that they would not be covering this though it was on their formulary - you needed to argue an exception. My doctor contacted them. They told his assistant that we could not submit an exception request until it was actually rejected. This of course is a power play since you have literally days of medication on hand when you are allowed to get the next supply. I then claimed the next month, it was accepted, and then I got another notification letter that this was the last time they'd pay. We contacted them again - they claimed to need other information this time that was no where to be found on any record (a "policy" number on top of a "member" number). My agent got the run around. We are working through my agent but I am running out of medication now and they are trying to back me into a corner. I recommend that everyone complains to "CMS" (ask your agent) about Aetna. They are crooks. This process is designed to slow you down and give up.

I purchased my first item from Crutchfield (QLED TV) and it arrived today. I had promised myself to use them since I got excellent advice from them on a different product, a year ago, that they no longer carried (was discontinued) and they told me to get one even if it meant going elsewhere. So, I got my next TV from them. New TV's are not easy to ship as the glass is so thin. It arrived perfectly and right on time with no drama from UPS (their only shipping partner). Since Covid nothing has seemed to go right in customer service - Crutchfield is the obvious exception. I am now a loyal customer.

VRBO used to be quite good. Now I get mostly spam requests from Eastern Europeans looking to "write a check" (which will bounce) in a well known scam that wastes time until you realize they aren't real renters. Worse, one thing I do is write back to people when I get a request to hear a bit about them and their stay (you don't need much to identify as real) but now VRBO marketing geniuses have eliminated that option (no communication until you accept the booking). Morons all of them - and with this kind of thinking they surely will be an irrelevant service soon.

I'm so tired of CNN's website - it does no justice to anyone with its click bait ad's (the latest is an antique car dealership who's ad's appear all over the site and automobile photo you click to draws you to a site that NEVER has that particularly snazzy car in stock - and this is the BEST of the click bait). Manipulative hyper sensitive click bait/ad links in scroll, unnecessary "instant refresh" that happens during scroll and booby traps your thumbs into click bait, and what's with the new video news stories that abruptly end as if someone dropped a house on the interviewers - is this supposed to get us to want more? As a network that has invested millions in a brand that begins with "Most Trusted Network" there is something to be said about a website that has more manipulation and trickery than any other website I know of. Shame on you CNN for listening to anyone who advised you that this is the face to the public you want to present.

DHL, hands down, is the most horrible outfit to deal with - mostly because of their own processes. The employees (for the most part) are kind and friendly, but as confused as I was about why a package took a few days to get to Cincinnati and then 9 days in customs. Then, delay after delay after delay as it sat in warehouses on its way to a commercial address in Maine. While customs was no help, DHL communications were abysmal and I got the impression that I ended up knowing far more about how to deal with customs than they did. On top of that - they send constant "threats" that if customs isn't resolved it will "be sent back to origin" - while no one seems to know why the problems are resolved. Horrible horrible horrible stressful experience I will never forget and never allow to happen again.