Tom S.

I purchased a pair of Hugo Boss Alabama Comfort Fit Jeans the Hugo Boss store in Birmingham. They ripped in two places along both back pockets having only worn them a couple of times for smart evening wear. I returned the jeans to Hugo Boss head office and they agreed to offer a store credit. Having not been able to find a suitable replacement pair in store I contacted Hugo Boss head office to request a refund. They refused point blank saying that it was tough luck on the basis I had previously accepted a store credit (which I hadn't used). This was not the kind of service I'd expect from a premium brand. The customer service representative was slow to respond, totally unhelpful and unsympathetic. Consequently I am now out of pocked by £129 I will not be returning to Hugo Boss.