Tom Z.

I purchased a full HID KIT from this site a couple of years ago. Within a year a ballast and bulb had failed. Many back and forth e-mails and finally received a replacement. It took about a month. This time I'm running into the same issues. Drivers bulb failed and used the chat feature on the site first. Told me to e-mail *******@carxenonhidkits.com. Which I did. No response. Called today, did option 1 for sales - no one available and option 2 for customer service - no one available. Got a call back, told them the situation I got "ok, thank you" and then disconnected. He didn't take my info or anything. E-mailed again to find out the status.

They closed customer service for the Chinese New Year... However, after that I spoke to customer service and they told me it was sent to the supplier as I should wait. I waited another 12 hours now making it 3 days after I ordered and asked customer service for a refund. Long waits and delayed responses of no help. Opened a dispute with PayPal. Obviously from the number of others they are worthless. Within 30 minutes of opening the dispute I received my money back to my PayPal account. I was worried this was going to take longer to resolve. I will never use them again. I should have done my research on reviews before purchasing.