Tonia S.

I am getting the run-around from this company tryin to get my money back for UNUSED and UNOPENED hair extensions. Before I purchased them, I did a chat with one of their representatives on which hair to purchase for an event. They were delivered and we immediately knew they would not match her hair for her upcoming event. They keep emailing me, after making myself perfectly clear, that the event has come and gone and we are not going to dye them. I keep asking them where to send them back to so that I can get my money back but they just keep suggesting me to dye them for a future event. They have hung up on me and now have blocked me from the chat feature on their website.

*******UPDATEEEEEE: Still getting the run-around from this Scam Company. Now they are telling me that they will ONLY forward my request for refund IF I REMOVE THE NEGATIVE REVIEW. BEWARE: This company is bad news. Only buy from them if you have purchased from them before & know EXACTLY what you need, otherwise you will be out money for any return or refund. In my case: It's $144.00 that I totally pissed away, even BEFORE consulting with them before my purchase, whereas they assured me that a return for a refund would be NO PROBLEM. They are bad business. (See email exchange): Dear Speringo
Sorry for the delayed response due to the weekends, We are so sorry for all the inconvenience we caused. But if you delete the bad reveive, i will forward your issue to our manager and help you apply return, the return and refund is guaranteed. Could you delete the bad reveive first?
Looking forward to your reply.________________________________________
Sincerely
Mary

CSR Department
The Markethairextension Team
Instagram: markethairextension

From: Speringo, Tonia
Date: 2021-05-22 00:20
To: *******@markethairextension.com
Subject: RE: Re: Return for REFUND
Tired of the run-around. I still have not been provided the return information. This is bad business and your potential customers need to know this.

I look forward to receiving the instructions for the return and refund for the UNUSED and UNOPENED hair extensions that I requested upon receipt of the delivery. This was your customer service representatives error in suggesting the hair color she did when I asked for the best match.

I am not taking down/editing any review as of yet until this problem is rectified.

Tonia Speringo

From: *******@markethairextension.com <*******@markethairextension.com>
Sent: Friday, May 21,2021 4:49 AM
To: Speringo, Tonia <*******@jud.ct.gov>
Subject: Re: Re: Return for REFUND

CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
Dear Tonia
Please don't worry, if you delete the review, i will help you apply the return, and our return and refund is guaranteed.
Looking forward to your reply.________________________________________
Sincerely
Mary

CSR Department
The Markethairextension Team
Instagram: markethairextension

From: Speringo, Tonia
Date: 2021-05-20 20:37
To: *******@markethairextension.com
Subject: Re: RE: Return for REFUND
I will delete or edit the online review when/if the situation is completely resolved and I get my money refunded.

Tonia Speringo________________________________________
From: *******@markethairextension.com <*******@markethairextension.com>
Sent: Wednesday, May 19,2021 10:49:07 PM
To: Speringo, Tonia
Subject: Re: RE: Return for REFUND

CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
Dear Tonia
I will forward your problem to our manager, could you delete the bad review first?
Looking forward to your reply.________________________________________
Sincerely
Mary

CSR Department
The Markethairextension Team
Instagram: markethairextension

From: Speringo, Tonia
Date: 2021-05-19 20:50
To: *******@markethairextension.com
Subject: RE: RE: Return for REFUND
Last time: Send me the information for a RETURN for REFUND.

Tonia Speringo
172 Forest Road
Northford, Ct. *******

From: *******@markethairextension.com <*******@markethairextension.com>
Sent: Wednesday, May 19,2021 1:59 AM
To: Speringo, Tonia <*******@jud.ct.gov>
Subject: Re: RE: Return for REFUND

CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
Dear Sprringo
Do you want exchange the color, we can exchange the color for you, then you can use it for next event.
Looking forward to your reply.________________________________________
Sincerely
Mary

CSR Department
The Markethairextension Team
Instagram: markethairextension

From: Speringo, Tonia
Date: 2021-05-18 21:03
To: *******@markethairextension.com
Subject: RE: Return for REFUND
I am going to repeat this for the last time, as I believe that I am making myself perfectly clear, and have from the start of our communication: We are not going to dye this hair for any event. Respectfully, I am requesting a full Refund for the unused and unopened item. You are giving me the run-around and I do not appreciate this. I have read and did a "chat" with a representative BEFORE I purchased this item in regards to returns and refunds.

I NEED the RETURN and REFUND instructions. Where do I send the item to? What else do I need to do.

I needs this info. Right away, as I understand there is a window of time for RETURNS for REFUNDS, that is why I emailed immediately after seeing through the plastic case that the hair color was not a match for my daughter's hair.

From: *******@markethairextension.com <*******@markethairextension.com>
Sent: Tuesday, May 18,2021 1:32 AM
To: Speringo, Tonia <*******@jud.ct.gov>
Subject: Re: RE: Return for REFUND

CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
Dear Speringo
We are very sorry for that, If you don't return the item, I will give you 5% of the item amount as economic compensation for keeping it. You can try to dyed and use it for your next event. If you still want to return, please don't worry that the return is guaranteed.
Usually we will refund to you after we receive and check the return. And you need to bear the shipping fee and handling fee, The shipping of returns is slow now due to COVID-19, you know that it will need much more time.
Looking forward to your reply.________________________________________
Sincerely
Mary
CSR Department
The Markethairextension Team
Instagram: markethairextension

From: Speringo, Tonia
Date: 2021-05-17 21:17
To: *******@markethairextension.com
Subject: RE: Return for REFUND
The event was this past weekend. We're not going to dye anything.
I want a refund of my money, that is my reply. I asked about the refund policy via the chat before I even purchased these extensions, precisely the reason we didn't even open the extension package.

Tonia Speringo

From: *******@markethairextension.com <*******@markethairextension.com>
Sent: Monday, May 17,2021 3:06 AM
To: Speringo, Tonia <*******@jud.ct.gov>
Subject: Re: Return for REFUND

CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
Dear Speringo
Thanks fro your interest in our product, our product is high quality, 8A grade 100% human hair.
I am sorry for the problem of you, but maybe you can try to dyed the hair with yourselg in Mew life.
Looking forward to your trply.________________________________________
Sincerely
Mark

CSR Department
The Markethairextension Team
Instagram: markethairextension

From: Speringo, Tonia
Date: 2021-05-14 21:34
To: *******@markethairextension.com
Subject: Return for REFUND
Good morning. In the body of this email please find 5 unopened & unused pictures of the hair extensions I ordered and that were delivered to my home yesterday. Respectfully, I am requesting to return the hair extensions for a full REFUND. My order number for these hair extensions is: US*******147H. My original email is: *******@comast.net

The reason for return is that before I even ordered these extensions, I did a live "chat" asking for a recommendation of the closest color to my daughter's Medium Ash Brown hair, and this is the color that the chat agent suggested. Upon delivery, we did not even need to open the hair extension packet because we knew immediately that these extensions are not even close to her hair. These extensions were needed for an event that is taking place tomorrow.

Please advise as soon as possible as to what is needed to return this order for a refund to my checking account.

Thank you.

Tonia Speringo