Tory S.

Yesterday I bought meat from one of my local Kroger stores. I've never had an issue with freshness there; it's a really good store. But I opened some chops to cook for dinner and they were spoiled. I contacted Kroger on Twitter because, you know, meat is expensive these days and the chops were almost $10. The rep asked for the UPC code which I didn't have since I threw the meat away,, and for my customer card number. They got back to me in just a few minutes, telling me they'd issued a $15 credit on my card and wishing me Happy Holidays. That's how you do customer service. I appreciate you, Kroger.

My husband is a front line worker & uses Sam's nitrile gloves for work because they don't tear. They were out of stock for a year but they finally got some in—$16 a box. I added them to my cart and the total was $60 for 2 boxes—almost double the shown price. It's been 36 hours since I contacted Sam's Help on Twitter, and they refuse to help. All they will say is "we'll let you know if there are updates." Lol seriously? Honestly I'm really surprised that a major chain would have such openly shady practices and be so bold about it. Well I don't like it and I'm ending my membership and I'm going to make sure people know about it. Be careful if you buy from Sam's Club and double-check your transactions.