Toto D.

I purchased a vacuum cleaner earlier this month from Powercity. It was faulty, I returned it to the store and met two separate store reps, they turned the unit on and both said that the noise was normal for this product... the vacuum cleaner sounded like a jet engine!. I emailed Power City customer service, sent videos of the problem... I might as well of been talking to a wall. No refund or replacement product offered!

I had to contact the manufacturer, sent them the video, they heard the noise and recommended I return it to the seller for replacement.

With the notification from the manufacturer Power City finally accepted that the unit was faulty and provided a refund... Buyer beware, If not for taking my own time to go direct with manufacturer, I would have been left with a faulty product!