POWERCITY

Having bought a new washing machine for my 92 year old father living 10 miles from me and paid the euro 25 for delivery and collection of old machine, Power City left his old washing machine sitting in the kitchen because he didn't unplug / disconnect the water supply!
I find this so incredibly mean... as a nurse working long hours and worked overtime for free during COVID, I am shocked and disappointed to see that Power City did not show kindness and helpfulness to old folks living at home.

Bought kitchen hob in Carrickmines store yesterday and there was no wire connection inside, no able to contact customer service through phone line, so went to store today and the shop assistant said ' you were only asked for hobs not wire', first time heard that electrical product not comes with wire without mention, biggest joke I ever heard. Worst shop experience ever in mylife, I wish I can give negative star for this customer review.

Powercity are so rude in there customer service. Hello damien we are talking about you and I can see from reviews here and other place many other people think the same. Drivers refusing to take old fridges and laughing at you as the walk away shouting back good look with that. And telling me he would take it away if he came back for a cost. Hidden costs and drivers with attitude great customer service no wounder ur ratings are so low. I would recommend you use DID or one of the others.

Quite rude staff in two north Dublin stores. Staff in both stores dismissed any information queries. Apparently have "101 things to do" rather than spend any time assisting. Well I was in the market to fully fit out an apartment so hope it keeps well for you at Power City (Not) that you can afford to dismiss customers so rudely!

Today, I wanted to buy a toaster in power city. The price was 44.95euro. The price of D.ID electronics was 39.95euro. Ask customer service sale for 39.95euro. Man told me from the customer service power city that I can't because this product is not available in D.ID electronics :) I went to D. I. D and bought it for 39.95 euros. There were a lot of goods. Power city customer service liars, deceive people, rude. I do not recommend buying anything from Power city malahide road, a person without hair

Be Warned do not buy from power city. Bought washing on a Tuesday it was delivered on Thursday. Had it connected Thursday evening not working. Rang power city to get voice msg saying they do not take phone calls any more go on line. So had to make another trip to store to be told they have to engineer out before they can do anything. One week@ two days before engineer called. A complete new motor went into machine how did it leave factory in that state was it not checked. Power City not one bit interested. So be warned.

Bought a Candy Visor Cooker Hood model CFT610/4W online from their website. This product states: EASY TO CLEAN THANKS TO THE WASHABLE GREASE FILTER. Sorry that is false advertising as the filter is paper and there is no mesh filter even though the manual inside the box says it does.
Returning it to the Carrrickmines store am refused a refund as the BOX IS OPEN. Well! Excuse me! I left the box at the cash while the refund was debated for days and days.
How do you find out the product is wrong if you do not open the box, and, MOST important: when customer shows the item is not what advertised you still refuse a refund.
I spent days calling Power City phone support to settle the problem. The point of my complaint is that when a product is not what is advertised, Power City should replace or refund, this is new to me this Irish policy of refusing a refund because box is open, what if you ordered a White Cooker hood and a green one was in the box.
I eventually was refunded my money and ordered a stainless steel cooker hood from IKEA for less.
The new Stainless Steel hood from IKEA works very well in case your wondering. Cheers!

Called to powercity Bray, unhelpful staff, told me to order on-line straight away, i asked him questions about tablet/laptops, he didn't have any answers to give me. Powercity customer service don't reply back if you have enquiries, no mention that you cannot browse in powercity shop, only sign outside shop, disgraceful

Won't exchange a brand new unplayed CD player or store note as box was opened. It was a unwanted gift
Never again

I bought a 9 Kgs Samsung machine for 800 Euros, it came to be 9 on few cycles while the rest of the cycles are just 4-5 Kgs. I was never told that by the seller who embraced the product.
I talked to Samsung who mentioned I have to monitor the number of towels, piece of clothes I'm putting... etc while there's nothing mentioning that in the manual & when I asked them to send me the info via email they refused, I called power city & they mentioned the same.
There's Samsung Smartcheck app that nobody told me about, I downloaded & used it for checking the washing machine & it says there is no issue with the washing machine, while there's very knocking that woke me up from sleeping.

Also dealt with Damian in the online store the rudest person I have ever dealt with shame on power city for their poor customer service see his name severial times with complaints but relieved to see that I am not the only one who had the unfortunate experience with power city customer service shame on you power city never never ever again rather pay double than purchase from power city

Spent €2,500 on white goods. Persuaded by salesperson to buy all asap as shortage with Brexit. New kitchen being fitted so didn't need all goods till ready for kitchen. Dishwasher was faulty (whirlpool) and got so much grief when we brought it back. Hose at back had small pinholes in it and destroyed our new timber kitchen floor. Sales person so rude and didn't want to know when we brought it back to shop. He had absolutely no interest in trying to resolve problem. Ended up going to small claims and won our case. NEVER AGAIN would we purchase anything in POWERCITY

Guys you have to think about 3 times before going there because you cant just change your mind and RETURN the item. DOESNT matter that it is in perfect condition or its foulty. ITS the COMPANY POLICY. Would not reccomend for anyone really.

Appalling customer service. A note to the senior management team - review your policy on customer service and replace the manager. Buy from another retailer.

Customer service is a nightmare, avoid at all costs. They actively encourage you to shop online, don't let people browse the shops and then don't facilitate you changing your mind when you see the product which is in direct contradiction to online shopping rights. Our fridge freezer was delivered wrapped in bubble wrap and when the delivery man dropped it off we phoned back an hour after they were gone to say it was not the colour we expected but were told that because the packaging was taken away by the delivery man we couldn't return it. We were not shown a product with any packaging other than the bubble wrap but when talking to customer services I kept getting told that we have no packaging so we can't return it. The general manager of online customer services was Damien O'Neill and he was incredibly frustrating to deal with and offered nothing but a line that he repeated over and over again. There are lots of other electrical shops out there, pick any of them apart from PowerCity, most companies do a price match and there's no way the customer service could be as bad elsewhere

I purchased a vacuum cleaner earlier this month from Powercity. It was faulty, I returned it to the store and met two separate store reps, they turned the unit on and both said that the noise was normal for this product... the vacuum cleaner sounded like a jet engine!. I emailed Power City customer service, sent videos of the problem... I might as well of been talking to a wall. No refund or replacement product offered!

I had to contact the manufacturer, sent them the video, they heard the noise and recommended I return it to the seller for replacement.

With the notification from the manufacturer Power City finally accepted that the unit was faulty and provided a refund... Buyer beware, If not for taking my own time to go direct with manufacturer, I would have been left with a faulty product!

I purchased a washing machine in the Powercitys Fonthill branch. I explained to salesman in the store that delivery will be up a long duplex staircase and that I don't mind paying for delivery but that it will need two men and a trolley on wheels to complete job. I was promised this would be no problem. On the day of delivery one man turned up and informs me that he cant enter the premises due to covid risks.he let me haul a 63kg machine up 20 steps on my own and let me bring old machine down the same steps.im still in pain. The machine weight nearly pulled me down the stairs. A complete lack of care for customer safety. Health and safety authority needs to be informed. Paperwork with machine states because of machine weight it needs two men. Delivery driver was alone. Rang customer care and they didn't want to know. Stay away from powercity at all costs. Duty of care to customers non existent. Customer complaints dept a joke.go somewhere else for your goods. Everyone should boycott Powercity over appalling customer service. Loads of complaints all over the internet. Have a look for yourself. I will never shop there again over what happened to me and will spread my story like wildfire. Zero stars.

I wish I head read the awful reviews below before I went here. Purchased a TV a week ago, asked the 'manager' at the time if it had all the apps as NowTV was required which he confirmed it did have 'all the apps'. When setting-up of course it didn't and only a few were available. Went to return it (open to a swap/store credit etc.) and the manager denied telling me that it had the apps and he stated he advised me at the point of purchase that only 3 apps were available - I can't stress how much of a lie that was, I don't even know if he even recalled the conversation at all and was clearly covering his arse. The apps were the only reason I was there and there is no way I would have bought it if he had told me that. He also didn't seem to understand pretty basic stuff about apps so unsure how he can sell TVs, let alone be a 'manager'.

They wouldn't accept the return as it had been opened (how could I figure all this out without opening it) so basically stuck with a TV we don't need. Tried to complain and the back office 'Customer Service Manager' just backed up the 'manager's response. The responses to the complaint were blunt and no escalation process.

I've never complained in my life but wow it's incredible that this level of 'management' and customer service even exists. The 'manager' was so defensive and covering himself it was strange. Honestly, stay away from here, the selection is also poor and I'd agree with the other reviews that they don't approach you on the floor to assist even when empty, must be the 'manager's' service/style

Powercity has the worst return policy. The working staff at Powercity Swords is polite and ready to help but this is not the case for that of the head office, who appears to be the opposite.

Bought a dishdrawer and staff at the shop was very helpful. However, on the day of the installation, the team said they could not proceed because the water valve wasn't the correct type and to call a plumber. Of course, I am not a plumber so there is no way to say if they were right, but ever assuming they were, my old appliance was left in place (while the disposal should be included in the delivery fee which I paid). Calling the customer service was useless as according to them: A new installation would cost me again just to make the team drive back. The removal of the old appliance would cost me again (can't understand why really, they left it here with no reason, even if we asked to remove it, but we just assumed after the plumber to call them back) and top of all: no return as the package is already open?!?!?! They opened it and failed to install (this part could be my fault, but still) and now I can't even return it. So now I am stuck with my kitchen in a mess and have to call someone else to fix that.
Don't know what's worst about this, but I am pretty sure it shouldn't be allowed to refuse the return because package was opened by their staff...

Went to your sallynoggin branch to view a tv i saw on line just to see the picture quality and the salesman told me i had to order on line
So yoy just a 500 euro sale very bad customer service

Contact is only by email.
Asked for name phone email and prove you're not a robot, whatever happened to the simple, salesman answers the phone and you can discuss your query, Curry's same rubbish phone system.
Harvey Norman proper phone service, results I'm going to buy from them.

I bought 75 tv from this company and I only open the box after 8 days, as I was building tv unit to suit size the tv. When I opened the box it was fine till I turned on tv and the screen had few lines down it. I went to power city next day witch was Sunday and was told I'd have to send email regards my problem.
I did do that and got email back 2 hours later to say sorry, and I was to bring the tv back and it would be replaced … I went back next day they open the box to look at the tv to get the serial number and few pictures of the tv …I got me new tv off powercity and I was happy … have to say I tought I was going to have fight on my hands but they stud tall … 100% I'm happy with the out come I've bought a lot off the company over the years this was my first issue and to me €1250 of tv was big issue …once again I'm so happy