I have been a Grove customer since last Fall and have received several shipments from them. I have loved every product I have tried. I now have my regular items that I order every month, and new things as well. I feel good about the all natural cleaning supplies and personal beauty products that I use. My only comment regarding an improvement might be that their web site is kinda slow... they could definitely step it up a bit there! But, I am a very satisfied customer and will continue my membership.