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A parcel to a business customer was significantly delayed and arrived utterly demolished, complete with boot prints! The Sendle chat bot sent me damage claims form instructions. Meanwhile I had my customer take the photos required. I was unable to follow instructions because the button needed was not on my dashboard. I messaged Sendle and they told me they were sorry and they'd pass along my experience, but Sendle does not cover damage. So I copied them the Sendle chatbot's message and they said that was US only, not Canada. I asked to escalate, and Sendle is making an exception for this incident, but I cannot use Sendle for important or costly orders until they provide damage insurance.
The Sendle chat bot sent me damage claims form instructions. Meanwhile I had my customer take the photos required. I was unable to follow instructions because the button needed was not on my dashboard. I messaged Sendle and they told me they were sorry and they'd pass along my experience, but Sendle does not cover damage. So I copied them the Sendle chatbot's message and they said that was US only, not Canada. I asked to escalate, and Sendle is making an exception for this incident. The customer rep was polite and attentive, but misinformed and paralyzed by a terrible policy./
I love the easy interface, the pricing and the carbon offset.
Love you - thanks so much!
I buy things for my business here. It takes a while to get the hang of the platform. Read the descriptions carefully and ask questions before ordering. The resolution process is cumbersome but fair.
Tracey T.'s review of DHgate earned 3 Very Helpful votes
Tracey hasn’t received any thanks yous.
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Thanks for bringing this to our attention, Tracey. We definitely hear your feedback and we'll relay this with the team for future improvements. Have a great day!