I ordered a cheap bra in late June and it never shipped. I contacted Promo Panda and was told they'd check in on it and respond within 72 hours. Nobody responded, so I requested a refund and order cancellation. Not surprisingly, things went silent. No more responses came from promo panda.
I ordered through PayPal and reported it to them. After a few days of investigation, PayPal ruled in my favor and refunded my money.
I wouldn't touch them again with a ten foot pole. It feels like they're hoping people won't remember the $10 or less they gave up and they can just keep it free and clear. When people push back, they're ignored or lied to. Don't trust this company.