Booked a hotel for a event in New Orleans. Due to a building clasping in the area around the hotel. The roads were CLOSED. I could not get to the hotel. I asked for a full refund on October 12 2019. Cancelon called the hotel to verify the truth. After hotel confirmed this Cancelon said it would be turned over for a refund. After four phone calls and four emails LATER I still have not received my money. It has now been over a month. Cancelon has refused to give me any information on the SO call 3rd party that they work with so I can contact them myself. Horrible company!
They have stole $207.00 dollars from me.