Tracy H.

I was told that I qualify for a free safelink phone because I am on assistance so I tried to apply online and it said that I already had a account (which I never have) so I called them. The woman ( speaking VERY broken english) told me its not a problem we will fix all of that. She took all of my information and said "a phone will be shipped to you". 3 weeks later still no phone so I call back. 4 or 5 transfers later after either them not knowing what to do or me not understanding a word they say, they tell me oh your all set the phone will be in the mail. 5 weeks later still no phone! (Mind you i gave these people that barely spoke any English, ALL of my personal information MULTIPLE times now. So I call back, again, they transfer me 10 times hang up on me half of those times so I then have to call back and go thru the whole thing again, now they say "oh you need to do a "recording" with us to give us permission to have access to all your info. Stupid me! I did it not even thinking this thru. They then say your phone will now be mailed in 7 to 10 buisness days. 20 days later still no phone! So I call yet again. Speak to 4 different people then after getting nowhere i ask to speak to a manager, the woman then states that "she is the manager" ( how convenient) now i am livid! This woman is saying "you are all set you just use your old device". I so not have a device! She said sorry there is nothing we can do. So now I want to speak to coorprate which she tells me that they do not have a coorprate office. What kind of "state issued" project is this if they don't have a coorprate office. She transfers me to some guy and low and behold now he's all broken up and I can't hear a word he is saying. I hang up and google who I can speak to about this. I got in contact with some number online that I guess was connected with the BBB. That woman then informs me that some companies only send you sim cards. So I explained to her my whole story and said that I couldn't even understand these people at safelink ANY time that I called and that all the phone calls are in fact recorded and that I wanted to file a complaint. She informed me that "oh safelink is based over seas so thats why they have accents". ARE YOU SERIOUS! I just gave all my personal information to some strange people over seas!? I told her how angry that makes me especially these days! So the moral of this story is, SAFELINK IS NOT U.S. BASED! Don't give them your info! I got scammed SHAME ON ME! The woman said "oh i can tell ypu how to file a complaint". I told her "what good is that going to do? They are over seas!" I am just beside myself that I was sucked into this government scam!