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I ordered a dress for my wedding and was very excited when I recieved it. However when I went to try it on it was not true to size. Was off substantially, I even double checked the measurements to ensure that it was the correct size. They do not pay for return shipping which is to china. So with the 20% handling fee and the cost of shipping it leaves very little to be refunded 60 days later. Very unhappy with the return policy! Also very unhappy with the sizing. The dress was very small and the train was for a giant. EXTREMELY DISSATISFIED!
Tracy N.'s review of Dressafford earned 2 Very Helpful votes
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Thank you for your work. I will recommend your company to all my friends. It is very important...
When I ordered my dress (4/2) the estimated arrival date was 4/24. I reached out on 4/24 to get...
Sorry for any inconvenience may have caused you. Please kindly note return policy is represented to potential buys before she/he makes a purchase online.
It is a short dress with a detachable train. We doubled checked pictures of your dress from our QC department and all the measurements were correct.
Yes we do not pay for shipping for returned package and we do charge handling fee. 60 days time window is estimated based on the slow USPS prior mail service.
But all information can be viewed and checked on our site and this is quite common for online merchants. Advise is that you may need to check return policies next
Time buying online. Have a good day!