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I've used Grove for about two years now and was aware I had to always watch my cart for extras they sneak in there but was generally happy with the products. As of recent, the same order has been "damaged" in shipment and returned 4 times. I finally requested a full refund and to cancel. Grove needs to figure out the shipping issues and tell the customer what's going on. Don't say it's been shipped if it hasn't.
Products used:
Cleaning products
Tracy W.'s review of Grove earned 7 Very Helpful votes
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Hi Tracy, thanks for bringing this to our attention. If you wouldn't mind reaching out to reviewsupport@grove.co, we'd be more than happy to look into this issue. We are so sorry for this experience and would love the opportunity to connect with our shipping team to address this. Thank you.