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Ordered guitar February 2023. Backordered. 6 months later, email with notice of expired CC on file. Need to call to resolve. 5 hours later, called to update my expiration date. Too late. My guitar had been issued to the next person on line. Called to get details, Collin (sales) said my order had to be cancelled and put back in the queue. Then hung up on me. Collin couldn't take the heat. Went on a search. George's Music Store had 2 in stock & hooked me up on the spot with free shipping. American Musical Supply should be more like George's. AMS is a bit of a $#*! show. BUY FROM GEORGE'S!
Products used:
No e. Waited 6 months for back order, then they skipped over me.
Trish D.'s review of American Musical Supply earned a Very Helpful vote
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Extremely dissatisfied with this company on an order. Rebuilding my Strat with a Fishman fluence...
I have been a customer of AMS for many years. For the most part I have had good luck with them...
Hello Trish,
American Musical Supply here. We appreciate your feedback. Would you provide your order number in a direct message so I can investigate what went wrong and see if there's anything we can do?
Thanks in advance