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I ordered tin signs with my business logo and the colour on the logo was printed fluorescent yellow instead of gold. Our logo was also printed vertically instead of horizontally which is incorrect and wasn't clear on the art proof I was sent. I tried to return the signs but was unable to according to their customer service rep. Very disappointed in the quality of the items and annoyed that I am now stuck with a product I can't use.
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Some of your staff are awesome. Some staff need to be fired.
Dear Jana,
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you may have experienced.
Our custom printing process is designed to provide customers like you with the flexibility to choose their preferred size and upload their artwork. We understand that you approved a proof indicating a blank space at the top and bottom due to the chosen size, and we proceeded with the printing accordingly.
Upon reviewing your concerns about the color, we acknowledge that you were expecting a gold hue that may not have been accurately reflected in the final product. We assure you that we printed the artwork exactly as provided, striving to achieve the best possible result.
In light of your recent update, our team is actively seeking more information about the product you received. This additional insight will enable us to address your concerns more effectively and find a satisfactory resolution. We kindly request that you respond at your earliest convenience to assist us in better understanding the specific issues you encountered.
Once again, we apologize for any frustration this may have caused, and we appreciate your patience as we work towards a resolution. If you have any further questions or concerns, please do not hesitate to reach out.
Thank you for your understanding.
Best regards,