Truth T.’s Reviews of GreaterGood & more

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8/4/22

I woke up Saturday morning to an alert from my bank that money was donated without my authorization I have no idea who this company is or what it is but I have to stop payment in my bank is sending me a new credit card now I have to go through all the trouble of setting up a new debit card to pay my bills, this company is not legitimate in my opinion

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Thank you

Jodi H. – GreaterGood Rep Over a year old

Dear Truth T

Unauthorized use of your card are not a result of our organization using your card. This would be a case of where you card was compromised and used by an unauthorized user. I would check with your bank to find out what requirements they set for use of a card online, and let them know that the card was compromised. We would be happy to refund you directly through your dispute with your credit card company. We use various different authorization processes for payments when orders are placed online, but if your bank does not participate in those restrictions, then the card will pass and be charged. That is why it is important to review what requirements your bank has when making online purchases. For example, we will have a setting that requires the billing address and zip code on your account match to what was entered on the order. If they do not match and your bank participates in this restriction, the card will not process. However, if your bank does not participate in requiring that stipulation, the card will process regardless of our security measures put in place.

Thank you
GreaterGood