Truth T.

I was lied to at the Rio Rancho, NM U-Haul. I am relocating and asked if my vehicle could tow a small trailer. They told me yes (2021 Toyota Corolla). I also specifically asked them how many pounds of personal items can I put in the Trailer - JUST personal items. I was told 900 pounds. I asked the same question numerous times to be sure I could put 900 pounds in the trailer. Well they flat out lied to me. After I paid $526.20 to put a hitch on my vehicle I found out I can only put 400 pounds in the trailer. This isn't enough and now days before I'm supposed to leave and out over $500 I have to find alternative methods to move. I would NOT use this facility every again. They are liars and just want your money

I ordered medicine for my cat and needed it that day. According to the site, it would be delivered the same day I ordered and I paid an additional $10 for this delivery date. I received an email from Amazon stating that it would NOT be delivered for three days. When I contacted Amazon (don't bother - no one speaks English nor do they understand the language), I was informed pretty much too sad, too bad. I told him I wanted the order cancelled and I wanted a refund. He stated I would NOT be receiving a refund. I will NEVER order from these criminals again.