T T.

Purchased 5 items and attempted to return to the return address provided, including the form that you have to manually fill out with excessive amount of information. Also emailed them to ask them for return permission since there wasn't much guidance included on the blank paper form included in each order. Email associated asked me for: photo, serial number, order number, article number, photo of the product, address, buyer contact info, etc. Whatever happened to doing some searching using 1 order # on their end? Well. I used my own money to ship back the rash-inducing products and now the package is being returned due to 'insufficient address' - which was what was provided on their official website. Their formulas have changed and are completely different from the products you buy directly in Tokyo, Japan. Double thumbs down. If you need to buy any of their products, go thru another reputable retailer (Macy's/Nordstroms/Sephora).