Terri g.

I purchased 2 pair of shoes and was notified that they were being shipped. Upon arrival of package it was not either pair of shoes that I purchased instead it was a pack of socks, socks that I did not order. The packing slip stated it was shoes but no shoes were there only socks. I called customer service and was told that they were sorry but I would now need to return the socks and the shoes I ordered were no longer available. I can't help but wonder how anyone can mistake a pair of shoes for a pack of socks. Also I was informed that I will not get my refund until they get the socks back. I asked to speak with a manager and he was just as rude as the first person I spoke with and reiterated the same message. No refund until they get their $12.95 socks back. I will never buy from Cole Haan again.