Thumbnail of user tyeishes

Mercedes S.

Contributor Level

Total Points
81

1 Review by Mercedes

  • Gamefools

2/1/21
• Updated review

Customer Service responded respectively and rather quickly. Of course, like most businesses, there are those underlying 'Fine-Prints'! The site has some good aspects and some glitches I, unfortunately, fell under the latter. Nevertheless, customer service promptly remedied the issue. I am apprehensive towards future use, but again I will admit I have used the site for years with no difficulties. Keep in mind if it sounds too good to be true it usually is.

Scammmmmmmmmm!
1/30/21
• Previous review

I did not sign up for a subscription. I specifically purchased 1 game and one game only for the purchase price of $2.99 on 12/28/2020. I intentionally declined a subscription and unannounced to me, 1/27/2021 I was charged and subscribed anyway. I have not purchased or even played other games on this site recently. Years ago for free yes, but not in recent years and absolutely not for purchase. This is ridiculous and Downright unacceptable!
I was asked to sign up or to decline and I intentionally selected DECLINE. I did not use Paypal, I inputted my credit card for a one-time purchase directly on their site. Do not pay attention to anyone saying otherwise. We all use what we use for our own intended purposes and have the right to use it how we want. The subscription is absolutely HIDDEN! Why make it optional if you will secretly add it as a plan anyway.
I also purchased without an account as a guest and an account was set up for me with the email I used to purchase, when I requested 'forgotten password', I was sent a new password via email which is crazy because I never had one. I cannot delete the account or my card information on the site AT ALL! This is absolutely INSANE!
Also, initially, I received acknowledgment of my purchase and non-subscription further validating my claim. Call your card company they will rectify the problem and reimburse you. I personally was reimbursed not sure if it will work for everyone. I'm trying now to delete my account from the site which also is hidden, but I have been issued a new card in case my claims are undisputed.
I specifically used their official website directly not a third-party site. When using this site just be wary they have flaws and underlining scammer tendencies. I will admit in the past when using temporary downloads I haven't had any issues nor have I ever input any card info or purchased anything. This was my first and last purchase ever. In the past, I'd download a game for temporary use for a certain amount of time for absolutely FREE (no credit/debit card necessary). When the trial period expired, I was prompted to purchase a subscription and input card info for continued play which I have never done. I finally decided to purchase and input my card info and boy was I in for a root awakening. HUGE MISTAKE, HUGE! Never again, and I thought they were different! LMBO!

Tip for consumers:
BE WARY AND DO NOT INPUT ANY CREDIT/DEBIT CARD INFORMATION YOU HAVE BEEN WARNED

Products used:
Game purchase

Service
Value
Shipping
Returns
Quality

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