Vlad V.

Phone received was "not as described" (Order #PDA*******). They sent me different version which I did not order. More over the factory sealing appeared broken and then resealed three times on the top of the original one. See the photo. Buyer beware!
Of course I immediately requested refund (RMA#*******). They promised in writing to refund the return shipping cost which never happened. Despite of multiple attempts to reach them via email or via their "Contact us" form they just do not reply.
Marc-Andre Leroy, do you remember what you promised? You received the phone on Jan. 12,2024. How long does it take for your back office to issue a $75 refund for return shipping? And be more specific about your definition of "within the timeframe" - a month, a year? When do I get my money back?
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Ace G. – PDA Plaza Rep
11 minutes ago
1. We called you before shipping the item and let you know that this is a different model. You agreed for us to ship it. ----- This is big fat LIE - I received NO calls regarding this matter. You sent me version "0" without ANY communication because you run out of version "B" which I originally ordered. I knew that fact after receiving the package as Marc explained in the email.-----
2. You asked us if this model includes call-recording feature, so we unsealed the box to verify the feature before shipment. ----- Yes, I asked about it but only after receiving the package. How could you open the package that I already received?-----
3. We issued you the full refund, including shipment. The refund for the return shipping cost is being currently handled as mentioned by email. ----- Be more specific about my money. When do I get my money back? I request exact date when you will post the return shipping refund as per receipt I sent to you on Jan. 12,2024!-----