Umi A.

They will never stand behind their product. And the supervisors at their customer service centers think they are the supreme leaders and their word is final. All i can say is i will never ever buy an Audi again and will never recommend anyone else to buy one. I have two Audi's and both had issues that Audi had cost due to their below par engineering and design and then not owning upto their faults. Unfortunately Canada really doesn't have consumer protection laws that can nab these big automakers. So the best you can do is to avoid them. Audi is likely the most horrific company when it comes to planned obselence. They want their units to crap out in 3rd of their expected lifetimes so people have to keep buying. Steer clear and tell your friends to stay away as well.