Audi Canada

Clutch on a 2016 Audi A5 fails after driving 13,000 from purchase at 36,000 km in 2019.
Audi won't cover it - 5,000.00
Clutch again fails after driving an additional 40,000. Audi wants to charge 6,600.00. December 2021.
Forced to bring the car to Mr Transmission and repaired for 3800. 00.
Audi refuses to acknowledge any responsibility.
Stay away from Audi. They are negligent, irresponsible, and unaccountable for their cars, and repairs.

Had an issue with my dealership, so I escalated to Audi Canada, it has been 4 weeks and nobody called me yet with a resolution. I've called numerous times every week, asking to talk to a supervisor and I keep being told that they will call me back but they never do. I feel like they are playing chicken with me. I would never recommend this brand to anyone. There is nothing premium about this brand, worst customer service ever. I'd take my business somewhere else if I were you.

I bought a 2015 Audi q5 tdi brand new from Southgate Audi in edmonton, the car had 90 kms on the odometer. My first problem occurred at 5300 km, I have now had more then$******* of warranty work done that is just the cost of the big items not small ones, with no labour costs. I'm still having either engine light coming on, I'm bringing it in again because glow plug light flashing it also was doing this last month when I took it in. I have been to the dealership about 20 times now, I must say I have only ******* kms on the car. Last winter had to get it towed so I was without a vehicle for two weeks for that issue. This Audi which was $ ******* new has been the most unreliable vehicle I have ever owned. Audi Canada doesn't seem to care, I've got into the habit of calling and complaining now every time the engine light, or whatever the problem is this month occurs. Audi Canada doesn't care I believe whether customers are happy with their vehicles, it's a lemon yet no appeasement ever mentioned to make the customer happy. Every time it's 2 hours of my time going back and forth to dealership in edmonton, it's like the customers time is nothing

I am absolutely disgusted with the customer ser I am absolutely disgusted with the customer service at audi. I will never ever purchase again. We have all the extra warranties and purchased extended. We are on our 2nd lease, our tire blew on the highway in the middle of nowhere, we got a spare put on by roadside assistance (which we waited 3 hours for because audi forgot to dispatch the first one) and they towed our car further away from our destination and the city we lived in, due to a policy stating "closest dealership), after hours and multiple phone calls begging it to take it home, we had to rent a car stop our trip and come back home until jt was done, once done, drive back 5 hours and spend the night. After all this, we were told we would have trip insurance, which we do and over 2000 later, was not only not covered- but It took months to get a supervisor to call me back. It is now jan 2021 - this happened sept 2020. No exceptions, even though we are loyal customers who have also referred in the past. Their policies are beyond archaic. For "luxury" they are not. I have had better services at acura and ford. I will never ever purchase again and I am disgusted.

I have only had terrible experiences with Audi Canada! As the previous owner of a 2019 Audi Q8, I was left on the side of the highway due to all of the electrical malfunctions on these vehicles. The problem persisted and was in and out of the dealership many times which led to my luxury car being out of service for weeks at a time! It was a known defect that Audi Canada knew about but tried to cover up! Regardless, they offered me an insulting credit which they never honoured! They are deceitful and the most disorganized company I have ever dealt with! BUYER BEWARE!

I bought a pre-owned Audi Q5 from an Audi dealer. At purchase I was told this car had one of the best engines and transmissions Audi made. Unfortunately I didn't do more research because their 4 cylinder engines are notoriously terrible. I have put ******* km's on the car since it was purchased from Audi with regular maintenance and now less than two years later the engine is fried and even though it's a common problem with Audi's, Audi Canada says they won't do anything to help because I'm the second owner and it's high mileage (remember I bought it from them!). Also had to replace the air conditioner, Ac joints, and have work done on the transmission. This car has been nothing but problems from the start. I would recommend anyone that is buying to steer as far away as possible from Audi. If you are leasing I'm sure it's different because most of your problems would be covered. But if you are buying used from them BUYER BEWARE. Also, lets not forget that they charged me almost $1000 to 'diagnose' the issue I told them it had because my other mechanic had already done it.

2018 Audi A3 occasionally and without notice would fall out of gear at low speeds after the first year of ownership. I bought it new. I did bring the vehicle into Audi but no code to see. They told me to bring it back when it happens again but it would only last a few seconds and would go away on its own so bringing it back would yield the same response. After the warranty ran out and at about 99,000k! Got a code on my screen about transmission malfunction but I can still drive! So I...limped into the dealer! Needless to say, I received a $5000 bill for the repairs. NEVER AGAIN BUY AUDI. STAY AWAY. I would give ZERO stars if I could. They are unsympathetic and don't care that this failure was related to the earlier problem I reported. Stay away unless you have very deep pockets because you will need them!

Very disappointed by the service we have received as a result of reaching out to Audi Canada. Our 2018 Audi e-trim with only roughly 60,000 KMS had the timing bolt compartment bolts shear off into the timing belt. Even though we are well within the 80,000 kms warranty threshold, we have received no clear response after reaching out several times to try and speak to a supervisor.

Purchased new 2022 progressive q5 battery goes dead every 2 weeks even with tender on it. Recall on badly built motor only have 3000km on it might have to replace. I would recommend buy a different brand as this has been goin on for 3 yrs with the q5s bad electronics is new normal

I'll try to make this as short as possible. I purchased a car from Capilano Audi over the phone from Toronto(first mistake). I was happy with everything up until the point that the car was being picked up and was on video call with the salesman where he then decides to tell me "oh by the way there is a scratch on the front bumper and multiple rock chips" that he had said multiple times before I purchased the car that there was no damage to the car and its "perfect". The only reason he told me about it was because the shipping company does their inspection and makes note of any damage, If they didn't I would have received the car and probably had the blame put on the shipping company. They offered to fix the damage and pay for the paint to be touched up... ok fine I was happy that they're at least fixing it. Heres where it gets WORSE, when i received the car I noticed the lower front grill was also cracked which Aaron failed to mention again and when I brought it up to him he completely ignored it... but since they already said they'd fix the paint I decided not to bother them more and i'll just fix that eventually... BUT what I didn't realize was that behind that crack in the lower front grill was a cracked A/C condenser right behind it. When I try bringing it up to them and explain my situation and that i have picture proof that the lower front grill was already cracked and that same rock cracked the condenser because its cracked right behind where the grill is cracked im just told theres "no way because they did their inspections and everything was fine"... but if they did they're inspection properly why did the lower front grill pass inspection when i have proof it was cracked in their possession? I dont know how anyone can trust the sales men or the mechanics working at Capilano Audi when first they tell me they didn't see the scratch or paint chips because the car was dirty (maybe you should wash it before inspecting it?) and then pretty much calling me a liar when I have picture proof the grill was cracked in their possession(i'll attach a clip from a video taken by Aaron at the dealership in Vancouver where if you zoom in you can see the lower grill is cracked) & to top it off Audi canada wont do anything about it and said i have to take it up with the dealership because according to their inspection everything was fine (even tho i sent them the proof). Now im stuck paying $1700 to fix my condenser when it wasn't my fault and wasn't working to begin with. My first experience with Audi has been a nightmare and honestly wish i never left bmw. Learn from my experience and never purchase a car from them without being there to inspect it for yourself even tho you feel confident like i did because you're dealing with Audi.

I put a deposit down for an q4-etron. At that time, Audi Canada reported to the dealer that the car was beings shipped from Germany to Canada. A few weeks later, it was reported received at the Halifax depot. But Audi Canada found a problem with the coolant pump for the battery and held the car there and said they would replace the part (that was the only good part). Since then, four weeks later, neither I nor the dealer have gotten an update from Audi Canada and there is no committed date or plan to fix the problem and not even a commitment to deliver it within this model year.
Audi clearly disrespects and does not value its customers and just believes we should be happy getting whatever we get whenever we get it!

Purchase a CPO vehicle for $80 - it smelled like cologne when I test drove it. The sales person said that was from his colleague that had been using the vehicle. Went as far as to ask if this was some sort of cover up and if the previous owner had smoked in it. The sales guy said no not at all. "It's extremely rare that we get cars that have been smoked in. Maybe 1 out of 250" was his reply. Moved forward with the purchase. Even when I took deliver the persons that showed me around the vehicle denied that it was a smoked in car. I asked her about the cologne smell and she told me it was the winter/summer fragrance dispenser that I was smelling. I assure you it was not. It was a heavy cloud of cologne. A few days after I took delivery the "fresh"
Car smell was taken over by the toxic smell of smoke. It is so bad now (two months later) that I can't stand to be in the car. I have air fresheners and air sponges and it still stinks. To be lied to just so they can make a sale and stick a customer a car they can't stand to be in is disgusting to say the least. To top it off they tried to sell me a tier 1 CPO warranty for over $1800 - it's part of the Audi Canada CPO program and comes with the every Certified Plus vehicle. Then he tried to sell me the CPO tier 2 warranty for almost $3500. After speaking with another sales person at a different location I was told the CPO Tier 2 warranty cost is $1850 and that it's a set price. I have contacted Audi Canada regarding these issues and they have told me to speak with the dealer I purchased my vehicle from - 100% useless. The entire point of contacting Audi Canada is to let them know they the dealership is lying and scamming their customers! How am J supposed to get solid answers from them? This is my 3rd Audi and my last. Do not put any trust in Audi Canada.

Today I visited Durham Audi to test drive a Q8 with the intention of purchasing this vehicle only to discover the vehicle is being used by a manager who left the vehicle in a deplorable condition. To be specific, there were two car seats, his or her personal belongings mud and list goes on. The sales rep "STEVE" who presented the car to me is also complicit in this irresponsible delivery of customer service as he didn't even think enough of me to present the car in a manner that is representing of what suppose to be a reputable company. Is it because I'm a young man of colour that I was treated so poorly. This is tragic and leaves much to be desired of Audi bearing in mind that I'm a loyal customer who already owns a Q5, and my wife a Q3. Disappointed!

I have a 2013 Q7 that I recently had serviced in Kingston. I drove to Toronto and shorty after it developed a fluttering sound in the engine
I didn't want to drive back on the 401 until it was checked. I called Audi Vaughan and Markham
Their answer was to bring it in as leave it with them as it might take up to 72 hrs rto get it locked it by their mechanics!
This fit someone who needs to be back at work in Kingston in 48hrs
I called Audi Canada and got the ' I really sorry but there is nothing we can do ' response
Next time I Won't buy and Audi!
Would have got better service if I had a Lada

I have a Q3 with full service Package and brought it into Audi Boundary to check some idling issues, brake noise and radio preset problems. They kept the car for 3 weeks and eventually informed me the idling issues were something not covered under my Full Warranty Package, the brake squealing is just how it is with some Audi vehicles and the radio preset issue was Sirius's fault and nothing could be done. They did, however, want to charge me to decarb the valves so myidle problems would be solved. Well, on the invoice i was given after the work was done their own mechanic noted he had found and fixed the problem that had nothing to do with the decarbination. Seems they needed to find a reason to make some money after having my vehicle in the shop so long. I showed this to Audi Canada who did nothing but wait 2 months for Audi Boundary to respond that they had done their due diligence. That's it.Done. They did nothing but apologize. They blatantly ripped me off and I showed them the evidence and their crack customer service team did nothing about it. I think about it every time i'm driving around and i hear my brakes squeal over the sound of the radio I can't preset. Probably the worst service I've received ever in any realm. Avoid at all costs

Alert all community members
Audi south gate dealership located at 1235 101 St SW, Edmonton, AB T6X 1A1</b></i>
I bought a honda car from audi south in June and just after 8 weeks discovered they sold me the car with 1mm on rear brake pads AMVIC FAILED CAR told me by WHEATON HONDA WORKSHOP WHEN MY INDICATED B SERVICES JUST AFTER 8 OF I BOUGHT THE CAR. When I bought the car AUDI DEALERSHIP salesman TIM told me rare breaks are 4 mm. Wheaton honda said the rare calipers are seized and need to be replaced. The total cost of repair we $$ 2590. I was shocked to hear that... i went back to audi. Mr Rob took my car in the workshop, came back and asked to par $ 350 to replace right rare break pad... i told me both side break pads are done at the same time not only one side. He siad we need to order parts and come back after 3 days while i know you can order parts on phone anywhere in Edmonton and it can be delivered in an hour, actually he lied to me another tim. He never ordered any parts for me and repetitively he was saying Wheaton honda lied to you... this is the story the way was cheated and robbed at south gate Audi. I advise people not to deal with Southgate Audi at any cost, they will cheat you one or the other way. I have filed a complaint with AMVIC EDMONTON, waiting for their reply. But all this practice make me extremely sick and disappointed

Leased a Q5 for 4 years and returned it in perfect shape and well under mileage. They charged $500 for made up things that you have no ability to question. I just had to pay them and move on. Have leased other cars from luxury dealers like BMW and Mercedes and never received fake charges like this. NEVER AGAIN!

DON'T LEASE AN AUDI!

They will never stand behind their product. And the supervisors at their customer service centers think they are the supreme leaders and their word is final. All i can say is i will never ever buy an Audi again and will never recommend anyone else to buy one. I have two Audi's and both had issues that Audi had cost due to their below par engineering and design and then not owning upto their faults. Unfortunately Canada really doesn't have consumer protection laws that can nab these big automakers. So the best you can do is to avoid them. Audi is likely the most horrific company when it comes to planned obselence. They want their units to crap out in 3rd of their expected lifetimes so people have to keep buying. Steer clear and tell your friends to stay away as well.

Sought remedy for lack of front license plate mounting capability on car purchased in a jurisdiction not requiring a front plate, using a home address where a front plate IS needed.

A few minutes of searching post-purchase and I confirm that this is a10+ year old problem across North America, with zero avenue to address other than ~$600 part and paying to fix this myself, on a new car >$100K. Ridiculous policy by Audi AG - and they are, of course, unreachable - and Audi Canada punts me back to dealers to address with zero ability/desire to provide consumer the ability to escalate the issue within Audi/Volkswagen. Dealers ready to sell me the extra parts/labour, including original selling dealer.

In a few words, the worst customer service we have ever experienced in our life. We have been waiting now 2 months just to discover that customer care has done NOTHING to address our concerns.

I recently purchased a 2016 Q3. When it gets extremely cold -20 the power steering fails. I took it to an Audi dealership and was told that generation has that deficiency. The told me the steering rack needs to be replaced and gave me a work around.
When I reached out to Audi Canada about this safety issue they told me it was no longer under warranty and they would consider a loyalty voucher to purchase a new or used vehicle. Below is a bit of our correspondence.

As I stated in my first email I purchased this Audi Q3 2016 in Sept 2022. For this reason I never had an opportunity to have this power steering issue repaired under your NVLW. The previous owner obviously did not fix the power steering problem, why not is unbeknownst to me.

Your response to me "Should you wish, we would be able to review for possible Loyalty Voucher to assist with the purchase of a New or Used Audi vehicle" is an unprofessional/sarcastic reply considering I purchased this Q3 in September 2022. This experience is leading me to never consider another Audi product.

You state Audi is "committed to providing you with the highest level of service and we hope to continue doing so in the future". Well this is my first experience with Audi and do not feel this is ANY service never mind the highest level.

This power steering issue is safety concern and the fact Audi is not going to replace the steering rack, even though you are aware of the deficiency, is very disappointing.

In November of 2021 I contacted Audi regarding a warranty rust issue. The dealership had a local body shop repair. The repair lasted one year and paint flaked off. Audi and Body Shop would not warranty the work.

I have just gone through the worst purchasing experience in my life on my first Audi. There is a horrible support structure between Audi Canada and the dealerships, as such, placing our sad experience on the collective dealer network in Ontario, so future purchasers are at least aware of the serious lack of knowledge, professionalism and very shady business practices that are exercised by Audi Canada.

When purchasing my 2023 Q4 premium Etron, I provided Audi Canada's call centre with the vin number and exactly where the vehicle was being consider to be purchased from as I was questioning why the vehicle was not on a typical Audi lot. I was told that the small amount of milage was simply folks test driving it. Multiple Audi reps told me that, on their system, the vehicle went into service, was sold, and out of service on the same day which I quote they said "was odd and likely a mistake with financing falling through". I was even told the original purchaser never drove the vehicle off the lot. This vehicle had virtually no mileage on it and was still wrapped in the original manufacturer plastic as such, no reason to question this was not a new vehicle or technically had lost its new car status.

I was fully transparent and told Audi Canada and communicated I was looking at three competing manufactures and would be immediately purchasing. I further advised the ONLY REASON I was considering purchasing from Audi Canada was they had this unique program where they provided free charging for four years for new cars and 4 other feature packages all in. I further explained to them that I always buy new as our insurance company provides full replacement in the event of a car write off for the first five years at no cost, versus depreciated value which I have always had. I followed up in-writing summarizing all of this to Audi Canada after each agent call within minutes of the call, I was assured lines are recorded you will not have any problem and I am actually quoting one of the agents.

I was assured by Audi Canada I would be considered first purchaser under these circumstances and that the in-service date could be corrected and that I could then take advantage of these standard marketing packages. Otherwise I would not even consider this purchase which I clearly communicated to Audi Canada both verbally and in writing.

I followed up multiple times in writing as to my understanding as this was a significant purchase. Prior to me physically purchasing the car, Audi Canada did not once correct my direct communication to them. Each time I summarized my direct conversation with multiple agents that I sent to them of what was discussed with Audi Canada. I kept asking prior to purchasing for a manager for 100% confirmation, and no matter how many times I asked I was told a manager was not available, over multiple days.

I also followed up with the third party, Electrify Canada group, that manage the free charging program for Audi and explained my concerns. I was advised that this should not be a problem getting this 4 year package as they simply look to Audi Canada to "nod their head". I even immediately provided Agent name and contact number of Electrify Canada, prior to purchasing the car, to Audi Canada as I wanted to ensure no problem, both verbally and in writing, directly to Audi Canada.

The moment I purchased the vehicle I circled back with Audi Canada to implement these free packages that standardly go with this vehicle, which I understood I qualified for. I am then told, by the same agent I had spoken with, that I purchased the car from a non-authorized dealer. I asked this same agent, who I had spoken with on multiple occasions prior to this, why he had not told me this prior to the purchase, as he had both verbal and written confirmation of where the vehicle was coming from prior to the purchase, the only response I got was a pregnant pause on the phone. It is evident Audi Canada has little to any real knowledge of their own programs and figures it out as they go, to the peril of their end clients.

I am then further advised Audi Canada is working with the originating dealership, Audi Thorn hill, to ensure I get the various marketing packages that go with this vehicle as standard offering. I am advised this is the quickest process to fix this situation.

At this point again, I was asking for management's urgent intervention and I am given multiple dates when there would be call-backs, and once again no managers called to this point. Each date and time came and went.

I finally followed up with the General Manager and Sales Manager of Audi Thorn hill. Unlike Audi Canada they both immediately responded in writing advising they have no involvement at the dealership level and that this needed to be fixed by Audi Canada. They questioned why I was being sent to them to facilitate these marketing programs? I immediately, once again, forwarded this communications to Audi Canada. I was left wondering how could Audi Canada be so unfamiliar with their own processes, regulations and marketing programs? Worst, Audi Thorn hill further advises they have no knowledge of Audi Canada even contacting them (I had been told Audi Canada was waiting on Thorn hill Audi clearly another lie) and at this point the creditability of Audi Canada went to a zero.

After calling Audi Canada again, I am now advised that Audi Canada is working at the executive level to resolve this issue. At this point I have sat on phone with call centres for over 20 times, trying to connect with them, summarizing in writing and email to them each agent call, and now management calls, from the very beginning of this miserable client experience. As a president of a company I am stunned how a multinational firm can be so extremely non client focussed and unethical. I reached out to Audi Germany, parent company, and received a form email advising they cannot get involved, as this is a local market issue. The amount of time I am spending, simply trying to get Audi Canada to stand behind what they originally communicated to me, (not the different story after I purchased) and do the right thing at virtual no cost to them, is simply mind blowing.

They then told me that they had technical problems in their system and could not fix the in-service date, as technically no way to do so even if the vehicle went in and out of service on the same day. I am now being told I have forfeited all the marketing benefits that go with the vehicle as a result of a car going into service and out of service for one day and now lose 7 months of warrantee on top of this. Far too late for this communication really such a bad reflection on Audi Canada. I point out rationally to them that based on Audi Canada's communication this vehicle went in and out of service in one day, by their own communications multiple times and even confirmed by the manager, and never left the lot by what I now understand was the first purchaser (Please understand that I had originally been told that the sale never went through, as such I would be corrected to be the first purchaser of this new vehicle). Two put any purchaser through this over a vehicle being put in service for one day only is frankly shamefully.
Clearly no one has benefited from these standard marketing packages that go with the sale of this vehicle. Logically how is that reasonable or fair, and by no means consistent with what was communicated to us prior to purchasing this vehicle.

If you are purchasing a car you need to know that a manufacturer stands behind what they communicate and supports the very packages they market. The supervisor understands my frustration but I quote "there is nothing I can do". Even though calls are all recorded, they are now lying and telling me that no agent communicated the above facts. I followed up after each call and immediately summarized what was communicated and sent directly to Audi Canada. If there was any misunderstanding on my behalf, why would Audi Canada not respond immediately back in writing prior to the purchase and correct, they simply did not because my written communications was an accurate summary of agent direction, sadly very shady on Audi Canada behalf.

We are now having to take them into small claims court, any happiness in this purchase has been decimated by the unethical shady practice of Audi Canada

Think long and hard before purchasing an Audi Product, it can be a miserable experience if you have to deal with AUDI Canada directly. Every other google review on this group is a one star, which speaks volumes related to Audi Canada 22 consistent reviews cannot be all wrong.

THINK LONG AND HARD BEFORE PURCHASING AN AUDI!