Joseph T (customer care "advocate") was snarky beyond belief. Cancellation online is challenged 3 times - yes, I am sure i want to cancel. Do not assume clicking to cancel the autobill at the first or second menu is sufficient - it is not. Also, if you call them, it is not adequate to explain the situation... you must use the magic word "refund". I will never do business or refer business to any company that plays these semantic games.
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