VA F.

Beware -- when you order, hidden in the terms & conditions (not clear at check-out unless you click out a link and read the full terms & conditions), you are signing up for a subscription. I didn't realize they had scheduled weekly orders for me until I happened to log in and check on the status of my order.

Second, one of the meals in my order arrived damaged. Due to the way they packed it and the poor quality of their packaging materials, the plastic tray was broken and the food was opened and not safe to eat. Surely they would be happy to refund the broken fruit tray at $14.96!

Instead, customer service refers you to a NO REFUND policy, which they refer to as on the website. (Again, not clear at check out, and I've never seen a company interpret a NO REFUND policy to apply to something that is damaged due to their own negligence and poor packaging, including other meal services.)

They only offer store credit, which (surprise!) gets you signed up for another subscription. I'm having to submit through BBB to try to get a refund for the $15 fruit tray that was unsafe to eat. Really disappointing that they can't be bothered to run this company ethically.