Vanessa M.

DO NOT ignore the reviews & book through this company! I paid $120 for a guided tour of the Louvre in Paris & got there at the 2pm meeting time on the reservation. I saw the group, however turned for a moment & they had disappeared. (Note: I was unable to get there 15 minutes earlier, as my taxi was delayed (this was out of my control). I made numerous attempts to contact the company in advance, however their phone was disconnected & nobody could get back to me, let alone email me my real ticket (the ticket through the app is invalid). When the company finally got back to me, they said they wouldn't issue me a refund. This is really unprofessional, considering there is such a competitive market for tour companies. I then had to purchase a new ticket at the Louvre after staff at the admissions desk were extremely rude & unhelpful.