I ordered a pair of Dereon eyeglasses in February 2011. When I placed this order I asked for dark shiny brown for the color, I was sent shiny black. I sent this company an e-mail about this problem on February 9,2011. I have not gotten a reply. I tried to call customer service for several days, the line is always busy. In fact all of the numbers listed are busy. If you want an order that is a hot mess, by all means give them your business. Now I am stuck with another black eyeglass frame. Sign me Pissed Off!